Terms of Service

1. Definitions

Offer — this document, published in the Telegram bot and on the Provider's website, addressed to an indefinite number of persons.

Agreement — the agreement between the Provider and the Client, concluded by acceptance of the Offer.

Provider — the person providing VPN access services.

Client — an individual or legal entity that has accepted the terms of the Offer and paid for the Services.

Service — providing access to the Provider's VPN infrastructure via the protocols specified in the Plans.

Access Key — unique connection parameters (configuration files, tokens, etc.) sent to the Client after payment.

Fair Use / AUP — acceptable use policy (Appendix 2).

2. General Provisions

2.1. This Offer defines the terms and conditions for providing the Services.

2.2. Publication of this Offer constitutes a proposal to enter into an Agreement.

2.3. Acceptance is made by the Client through payment or other actions clearly expressing consent.

2.4. The Provider may modify the terms with notification via the bot. New terms apply to relationships arising after publication. Paid periods retain existing conditions.

3. Subject of the Agreement

3.1. The Provider undertakes to grant the Client access to VPN servers according to the selected Plan, and the Client — to pay for the Services.

3.2. The list of servers, protocols, and options is specified in the Plans and may be changed by the Provider while maintaining no worse conditions for already paid periods.

4. Payment

4.1. The Agreement is concluded upon successful payment.

4.2. Payment is made through payment providers integrated into the bot.

4.3. The Access Key is sent to the Client after payment confirmation.

4.4. The Client is responsible for keeping the Access Key secure.

5. Service Duration and Renewal

5.1. Access is provided for the period corresponding to the paid Plan.

5.2. Renewal is done by repeat payment. Without payment, access is terminated automatically.

6. Service Quality. SLA. Limitation of Liability

6.1. The Provider aims to maintain 99% monthly uptime, excluding force majeure and scheduled maintenance.

6.2. Scheduled maintenance is performed at night (Moscow time) when possible and announced in the bot.

6.3. The Provider ensures technical connectivity; connection speed also depends on the Client's ISP and routing.

6.4. Support reviews reported outages. A discretionary access extension may be agreed separately; no fixed additional compensation per day of downtime is promised for new purchases. Statutory remedies remain available. Previously paid periods retain the additional guarantees in effect at payment.

6.5. Device and application compatibility, ISP actions, routing and external restrictions are considered when investigating an outage. Liability is determined by applicable law; listing external factors is not an automatic ground for rejecting a claim.

6.6. To the extent permitted by law, contractual liability is limited to the amount paid for the last paid period. This limit does not apply to mandatory consumer liability, statutory penalties or other claims that cannot be limited by contract.

7. Refunds and Cancellation

7.1. Before paying, we recommend checking the service on your device and network using an available free trial. We do not offer a general full-refund satisfaction guarantee. Using a trial is not a prerequisite for requesting a refund. You may cancel future service by contacting support. Subscriptions do not renew or charge automatically without a new payment.

7.2. For an ordinary cancellation of future access, the refund is calculated from the amount actually paid, accounting for the service properly provided up to receipt of the cancellation notice. Subscription time is calculated proportionally at the price of the purchased plan; used days are not repriced at a more expensive rate. Delivering an access key does not by itself mean the entire future subscription has been provided. A lack of connections does not by itself establish a service defect if the agreed access was properly available. If service has not started, the value of the provided portion is zero.

7.3. Additional deductions may include only documented expenses incurred in performing the specific agreement, where permitted by law and not already included in the value of the provided service. We provide the calculation and supporting evidence. There is no fixed cancellation penalty or automatic deduction of a percentage, advertising costs or payment-provider fees. A deduction without substantiated grounds and amount is not included.

7.4. For connection problems, support checks the circumstances and offers assistance. Statutory remedies for defective service remain available, including a price reduction or refund where required by law. Requests are not restricted to seven days after purchase or determined solely by key delivery or a 24-hour interval. Confirmed erroneous or duplicate charges are refunded in full. The ordinary calculation for used subscription time does not replace remedies for defective service.

7.5. Free trial, gift and bonus days that you did not pay for have no separate cash value and cannot be exchanged for money. They do not reduce a refund for paid access. A discretionary extension for an outage may be agreed separately; it does not replace a monetary refund request without your agreement or waive mandatory statutory rights.

7.6. Contact @Valdevpn_support on Telegram or support@valdevpn.com. Include your account, payment date and amount, your request and, if available, the receipt or transaction reference. A missing receipt does not by itself prevent review; other payment evidence may be used. For diagnostics, you may include the issue, device and network. Passwords, verification codes and full card details are not required. We review the request and complete any refund that is due within 7 calendar days of receiving the request, unless the law requires a shorter period. Requests for further information or payment-provider confirmation do not extend mandatory deadlines. Refunds use the original payment method unless the law or provider rules require another process.

7.7. A confirmed acceptable use violation may result in restricted access or termination where permitted by law. It does not automatically forfeit all prepaid funds: settlement follows applicable rules, accounting for provided service and substantiated permissible expenses. No additional free extension is promised for a period of lawful restriction.

7.8. This version dated 8 September 2026 applies to purchases made after publication. Previously paid periods retain the terms and additional guarantees in effect at payment where more favourable to the Client. This policy does not restrict mandatory consumer rights. Mandatory law prevails in the event of a conflict.

8. Acceptable Use Policy (AUP)

8.1. It is prohibited to use the Service for:

• Distribution or promotion of drugs, weapons
• Spreading extremist materials, inciting violence or terrorism
• Distribution of child exploitation material
• Spam, DDoS attacks, brute-force attacks, malware distribution
• Copyright infringement
• Any other actions violating applicable laws

8.2. Sharing the Access Key with third parties is prohibited, except immediate family for personal use.

8.3. A confirmed violation may result in restricted access or termination where permitted by law. Settlement follows section 7; prepaid funds are not automatically forfeited.

9. Force Majeure

Neither party is liable for failure to perform obligations due to force majeure: government actions, natural disasters, global network outages, etc.

10. Dispute Resolution

10.1. Payment and refund requests are handled by support under section 7. Contacting support does not restrict statutory remedies or impose a mandatory pre-trial process where the law does not require one.

10.2. Governing law — legislation of the Russian Federation.

Provider Details

Panteleev Vladislav Denisovich (self-employed)
INN: 771619313759
Telegram support: @Valdevpn_support
Payment provider: YooKassa